With the help of Cat Remote Services, a suite of cutting-edge technologies that work with Product Link, Cavpower can perform diagnostics and updates on Cat machines remotely. With two key features, Remote Troubleshoot and Remote Flash, customers can get all the performance and productivity benefits of latest updates without taking their machines off the job.

Remote Troubleshoot

Remote Services

Enables Cavpower to run diagnostic testing on connected equipment, quickly pinpointing potential issues while the equipment is in operation. If a repair is required, the technician arrives with the correct parts, service tools, and instructions, completing the repair correctly in a single visit.

Remote Flash

Remote Services

Enables convenient, offsite updates to the on-board software of connected equipment without a technician present. A notification from Cavpower will notify the customer when a new software update is available. Updates are deployed while equipment is running, ensuring customers gain the benefits of software updates with minimum downtime resulting in maximum efficiency.

Local Technical Support

An expert team of Technical Communicators based at our Gepps Cross Headquarters in Adelaide act as a liaison between Cavpower and Cat to facilitate communication of technical information to our internal team of service technicians.

Specialised in technical research and Cat product knowledge, technical communicators assist technicians in the field to correctly diagnose more complex technical faults and present solutions to resolve them accurately to maintain the highest standards of customer service. Acting as a direct point of contact, technical communicators ensure the field service team can resolve on-site problems without any delays.

Global Technical Support

As an authorised Cat dealer, Cavpower has access to Cat’s Global Product Engineers as an added layer of technical support to complement the dealer’s technical resources. Where complex or unique situations arise, Cavpower’s technical communicators work directly with the Cat Engineers to find the most efficient and beneficial solution.

This direct link with the factory allows Cavpower’s customers to benefit from Cat’s global Product Improvement Plan which ensures that Cat machines, parts, technology, tooling, maintenance, and repair processes are consistently upgraded and enhanced to provide better solutions derived from customer experiences.

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