S•O•SSM Services Web is a web-based system for managing your oil samples through our laboratory process. It allows you to view your sample results, historical data and reports. Sign in using an existing Cat® account or register for free.

Go to S.O.S Web

S•O•S Services Web allows you to perform the following functions:

  • View the history of all samples for a compartment along with laboratory comments and compare different equipment of the same model
  • Record the actions taken against a sample, view the current status and any images stored
  • Forecast next samples due, manage the warranty process where oil samples are a requirement and pre-register the samples for the equipment site

Benefits of using S•O•S Services Web include:

  • Access your results from anywhere at anytime online
  • Easy to use online application with little training required
  • All data in one place along with a history of all communications and actions logged
  • Report exceptions are highlighted thereby reducing hours of management time
  • Suspected problems are highlighted quickly to assist you in making informed decisions
  • Full accountability and traceability
  • Available via internet browsers, such as Firefox, Google Chrome, Safari, Apple and IE10 and above (Google Chrome is preferred)
  • Allows access to S•O•S information from VisionLink when Product Link is active on your equipment

S.O.S Web - Customer Report Overview

How to register

If you are an existing user who is already familiar with VisionLink you can access the system directly through the ‘SOS Services’ quick link on the VisionLink home screen.

Go to VisionLink

If you haven't received your login details

Please visit VisionLink and follow the link to ‘Sign up today’ where you will be directed to Register.Cat.Com to fill in your contact details. If you do not know your ‘Dealer Customer Number’ when prompted for it, enter ‘NA’ and continue the sign-up process. We will do the rest and get back to you.

Cat® SOS FAQs

Login or register for S•O•S Services Web

Registration is easy and access is free.

Login / Register here